Greater Victoria School Trustee Ryan Painter created a campaign to collect paper hearts with kind messages from the community to bring joy to employees at the Eagle Creek Village Starbucks who’d been treated poorly on Nov. 30 by a patron who was opposed to the company’s COVID-19 safety protocols. (Devon Bidal/News Staff)

Greater Victoria School Trustee Ryan Painter created a campaign to collect paper hearts with kind messages from the community to bring joy to employees at the Eagle Creek Village Starbucks who’d been treated poorly on Nov. 30 by a patron who was opposed to the company’s COVID-19 safety protocols. (Devon Bidal/News Staff)

VIDEO: Hand-made hearts bring joy to View Royal Starbucks employees after outburst from angry patron

Local school trustee counteracts anti-mask outburst with kindness

After a patron was caught on camera angrily opposing COVID-19 protocols at a View Royal Starbucks, Greater Victoria School Trustee Ryan Painter was inspired to create a campaign to collect hand-made paper hearts and kind messages to bring joy to the employees who tried to defuse the situation.

On Monday, Nov. 30, a video was circulated on social media depicting “an abusive encounter” at the Eagle Creek Village Starbucks, Painter explained. The patron didn’t want to follow the company’s pandemic safety guidelines and began to verbally abuse staff when they asked him to follow the rules.

READ ALSO: Man ticketed twice for refusing to wear mask in same day, say West Shore RCMP

The man was arrested in Langford later that same day following a similar incident at a Peninsula Co-op gas station on Millstream Road and charged under the COVID-19 Related Measures Act for failing to wear a face-covering – a $230 fine.

On Dec. 1, West Shore RCMP was made aware of the video showing the man’s outburst at Starbucks in View Royal. RCMP issued him a second ticket for failing to wear a face covering.

After seeing the video, Painter decided he wanted to “change the conversation” and “inject some positive, good vibes” into the situation by doing something kind for the Starbucks staff. On Monday afternoon, he created a campaign to encourage members of the community to make paper hearts covered in nice words which he would then deliver to the coffee shop.

The goal was to provide the staff with “encouraging messages from the community and to thank them for their work,” he explained, adding that staff were very respectful when engaging with the aggressive man despite what he was saying to them.

READ ALSO: Sooke cafe’s free Christmas dinner to serve take out only

“I wanted to create a little bit of a campaign in the community to help show them that just like they’ve got our backs, we’ve got theirs,” he said.

Painter rallied the community through social media and about 30 hearts were contributed overall – some were hand-painted and others carried encouraging messages for the staff.

Once all the hearts had been collected from residents across Greater Victoria, he pasted them all to a large poster board decked out with bright colours and metallic stars. On Friday afternoon, he brought the completed project down to the Eagle Creek Starbucks and said staff were very appreciative.

As COVID-19 case numbers rise and the holiday season approaches, people are getting anxious and feeling upset that families can’t gather this year, Painter said.

“This made me feel really good. The community stepped up in a huge way,” he said. “It just felt like the right thing to do.”


@devonscarlett
Like us on Facebook and follow us on Twitter.

devon.bidal@saanichnews.com

coffeeCoronavirusView Royal

Get local stories you won't find anywhere else right to your inbox.
Sign up here

 

Greater Victoria School Trustee Ryan Painter created a campaign to collect paper hearts with kind messages from the community to bring joy to employees at the Eagle Creek Village Starbucks who’d been treated poorly on Nov. 30 by a patron who was opposed to the company’s COVID-19 safety protocols. (Devon Bidal/News Staff)

Greater Victoria School Trustee Ryan Painter created a campaign to collect paper hearts with kind messages from the community to bring joy to employees at the Eagle Creek Village Starbucks who’d been treated poorly on Nov. 30 by a patron who was opposed to the company’s COVID-19 safety protocols. (Devon Bidal/News Staff)

Just Posted

Local cyclist Max McCulloch catches air off a jump in the newly redesigned Organ Donor trail at Mount Work mountain biking park. (Travis Paterson/News Staff)
Mountain bikers lining up for Hartland’s newest trail

Revamped black diamond run ‘what the community needed’

A new daycare at Juan de Fuca Recreation Centre is slated to open in September. (Rendering courtesy of West Shore Parks and Recreation)
Juan de Fuca Recreation Centre brings daycare centre to Colwood

New centre to offer 80 spaces come September

The Maritime Museum of British Columbia’s Float the Boat fundraiser campaign is underway. The goal is to raise $25,000 in donations to help with the cost of running virtual programs and onsite operations. (Courtesy Maritime Museum of B.C.)
Maritime Museum of B.C. looks to Float the Boat in Victoria

Fundraiser proceeds will support multitude of virtual programs and onsite operations

Keygan Power with brother Quintin and mom Allison while camping the weekend before Keygan’s brain hemorrhage on Aug. 2, 2020. (Photo Allison Power)
Saanich teen ‘locked inside,’ regaining speech after severe brain hemorrhage

16-year-old suffers traumatic loss of function, still plays a mean game of chess

Island Health chief medical officer Dr. Richard Stanwick receives a first dose of Pfizer vaccine, Dec. 22, 2020. (B.C. government)
COVID-19: Vancouver Island in a January spike while B.C. cases decrease

Island’s top doc Dr. Stanwick breaks down the Island’s rising numbers

Dr. Penny Ballem, a former deputy health minister, discusses her role in leading B.C.’s COVID-19 vaccination program, at the B.C. legislature, Jan. 22, 2021. (B.C. government)
B.C. holds steady with 407 new COVID-19 cases Tuesday

14 deaths, no new outbreaks in the health care system

Shown is Quality Foods at 319 Island Highway in Parksville. The Island-based grocery chain announced on Jan. 25 it made a $2-per-hour pay premium, implemented during the COVID-19 pandemic, permanent. (Mandy Moraes photo)
COVID-19: Quality Foods makes $2-per-hour employee pay premium permanent

Island-based grocery chain had extended increase twice in 2020

A Cessna 170 airplane similar to the one pictured above is reported to be missing off the waters between Victoria and Washington State. Twitter photo/USCG
Canadian, American rescue crews searching for missing aircraft in waters near Victoria

The search is centered around the waters northeast of Port Angeles

The North Cowichan/Duncan RCMP have arrested a prolific offender who is now facing more than 40 charges. (Black Press file photo)
‘Priority offender’ arrested in Cowichan Valley faces more than 40 charges

Tyler Elrix, 37, had a history of evading police; was ordered not to be in Vancouver Island

B.C. Premier John Horgan listens during a postelection news conference in Vancouver on Sunday, Oct. 25, 2020. THE CANADIAN PRESS/Darryl Dyck
30% of B.C. recovery benefit applications held up in manual review

The province says 150 staff have been reassigned to help with manually reviewing applications

Adam Dergazarian, bottom center, pays his respect for Kobe Bryant and his daughter, Gianna, in front of a mural painted by artist Louie Sloe Palsino, Tuesday, Jan. 26, 2021, in Los Angeles. (AP Photo/Jae C. Hong)
Kobe Bryant’s presence remains strong a year after his death

Tuesday marks the grim anniversary of the crash that took their lives

Surrey RCMP are investigating after a pedestrian was struck and killed at 183 Street and Highway 10 Friday night. (File photo)
Modelling of predicted transmission growth from the B117 COVID-19 variant in British Columbia. (Simon Fraser University)
COVID-19 variant predicted to cause ‘unmanageable’ case spike in B.C: report

SFU researchers predict a doubling of COVID-19 cases every two weeks if the variant spreads

The Brucejack mine is 65 km north of Stewart in northwestern B.C. (Pretivm Photo)
B.C. mine executives see bright gleam in post-COVID future

Low carbon drives demand for copper, steelmaking coal

Most Read