Elizabeth Lalonde (left) executive director at the Pacific Training Centre for the Blind, Alex Jurgensen and Heidi Prop each help blind and partially-sighted people learn how to navigate the internet. However, some frequent shortcomings make accessing many websites very difficult. (Nicole Crescenzi/News Staff) [Alt Text: A woman in a red and blue striped shirt using a blind cane stands next to a young man in black and yellow, also using a blind cane. Seated on the right, a woman in blue sits next to a computer. On the wall in the background is a braile chart.]

Access: Technology lags for people with vision, hearing impairments

Accessibility barriers addressed at the Pacific Training Centre for the Blind

This is the third instalment of “Access,” a Black Press Media three-part series focusing on accessibility in Greater Victoria. See Part One- Access: A Day in the Life Using a Wheelchair in Victoria, and Part Two- Access: Greater Victoria non-profit brings the outdoors to people of all abilities

Heidi Prop’s fingers run over the raised white cells on her BrailleNote Touch Plus. She easily reads more than 200 words per minute, consuming online content with the tips of her fingers faster than most people can with their eyes.

Without vision since birth, Prop doesn’t ‘see’ the words in her head when the pins pop up to form braille words on the android-based braille tablet, she instead hears them like a narrator. She’s sitting in an office at the Pacific Training Centre for the Blind (PTCB) in Victoria, but the braille display allows her to read and write almost anywhere. With a braille output, Prop can check her email, browse the web, download apps and more.

The device is a model of technology that’s added ease to her life, but not all aspects of digitization have made the same leap; many aspects of the internet remain hidden to the blind community.

For example, devices called ‘screen readers’ make web pages accessible, but often stumble when navigating inaccessible websites. Elizabeth Lalonde, PTCB executive director, opens a Wikipedia page on grizzly bears and a robotic voice begins washing over the screen at a rate too rapid for most of the sighted population to consume.

But before the screen reader reaches the information, Lalonde has to navigate a series of unlabeled links and buttons – small hurdles standing in front of the content she’s trying to reach.

PTCB helps people who are vision-impaired learn how to navigate the world around them – from crossing the street and taking transit to cooking dinner or reading braille.

The centre also focuses heavily on using the web – a skill more or less required in order to survive the modern world. But technology is advancing beyond the speed of accessibility, says Alex Jurgensen, lead program coordinator at PTCB, who adds that creators end up playing catch up, adapting their websites and devices for vision and hearing-impaired users long after initial creation.

“A lot of information is out there, but websites can often be inaccessible,” Jurgensen says, noting things such as forms, apps and anything with unusual or unlabeled text can pose a challenge. Scrolling through unlabeled links will have the voice reader say “link” with no further description and scrolling over an image with no alt text embedded in the code will simply read off the name of the image file.

Lalonde says Instagram, for example, is simply not worth using for the vision impaired. But it could be if people described what was in their photos, or if Instagram added an alt text option for each picture, so users could describe what they posted, such as “pug sits on a red blanket in the park on a sunny day.”

READ MORE: Access Greater Victoria

Jurgensen describes it as adding a ‘sticky note’ to your image – an easy step that allows those who are vision-impaired to access a prominent element of everyday internet use.

But some elements of the information age don’t adapt. For example: memes. Text created as part of an image is indistinguishable for screen readers. Jurgensen notes apps such as Skip the Dishes can be difficult too. Without labelled button options, he’s ordered food far spicier than he’s intended.

One exception is the iPhone, which becomes usable for vision-impaired users with the simple slide of a toggle that turns on ‘voice over.’

“Camera. Maps. Google. Finance Folder.” The robot voice used to guide drivers to their destinations guides Lalonde through her phone. She double taps on the screen when she’s ready to use an app.

But devices with built-in accessibility software are few and far between – a disheartening reality for the more than six million Canadians living with disabilities.

Lalonde and Jurgensen say websites and online content should be “born accessible,” with accessibility built-in as part of the creation, instead of as afterthoughts or available only through expensive or impractical add-on software.

People with vision-impairments aren’t the only ones facing challenges either. A huge number of videos fail to include subtitles or descriptions of content, throwing in barriers for anyone who has hearing impairments.

And the barriers are nothing new. The Web Content Accessibility Guidelines were published in 1999 by a group of international experts in digital accessibility. The guideline was used internationally to create digital accessibility policies.

The experts created a testing and scoring format for websites and programs, finding the most successful sites included criteria such as audio tracks (so people who are hearing impaired can understand audio information), the ability to re-size text, the ability to turn off or extending time limits on tasks, and designing consistently, so people will always know where to find what they are looking for when they are navigating the site.

READ ALSO: Victoria’s $750,000 accessibility reserve fund makes improvement ‘not the side project’

And while the Canadian Charter of Rights and Freedoms included people with disabilities when it was created in 1982, it’s only recently that a bill relating directly to accessibility was taken to the House of Commons.

The Accessible Canada Act (Bill C-81) received unanimous support in May and is in the final stages of becoming law. Accessibility Minister Carla Qualtrough called the bill “the most transformative piece of legislation” since the Charter of Rights and Freedoms and called its progress “a testament to the work, commitment and contributions of the Canadian disability community.”

The bill, still not fully formed, is expected to include digital content and technologies law, likely based on the Web Content Accessibility Guidelines – meaning a number of official sites might be scrambling to get their content up to code.

“A lot of the solutions are fairly simple,” Lalonde notes. “But it’s a question of getting businesses and innovators to adapt accessibility into their process from the start.

“It’s a catch-22,” she adds. “Technology has made a major difference in my life and I know [in] the lives of a lot of blind people because it’s allowed us to access so much more information than we could access before. In some ways it’s been absolutely phenomenal, but … the lack of accessibility keeping up with the technology – that’s the problem.”

Jurgensen nods. “No matter how many steps we take forward it feels like it’s a cat and mouse game, and we’re the ones who are one step behind.”



nina.grossman@blackpress.ca

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