BC Hydro crew replacing a power pole. (BC Hydro photo)

BC Hydro to stop disconnections for those impacted by COVID-19

The utility is also closing walk-in customer service locations

BC Hydro has taken measures to reduce exposure of its staff to the coronavirus, including no longer disconnecting customers who cannot pay their bills.

The utility has also temporarily closed its walk-in customer service desks and isolated key areas, including its control centre, indefinitely suspended all non-essential business travel, public meetings and site tours and increased cleaning at all facilities.

”BC Hydro is an essential service with many critical functions that must operate around the clock in order to power the province,” the utility said in a statement released on Friday morning.

“BC Hydro continues to monitor the situation closely and will implement new measures as the situation progresses based on information and advice provided by health authorities.”

President and CEO Chris O’Riley also announced that the utility has introduced a COVID-19 Customer Assistance Program to help customers experiencing financial hardship during the coronavirus outbreak.

“We recognize the financial impact COVID-19 may have on our customers due to changes in employment from workplaces closing, or reducing staffing levels and want to provide some relief during this challenging time,” said O’Riley.

“In addition, some customers may experience higher electricity bills due to increased consumption from spending more time at home.”

The COVID-19 Customer Assistance Program provides customers with the option to defer bill payments or arrange for flexible payment plans with no penalty.

O’Riley said in addition Customers facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may also be eligible for BC Hydro’s Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills.

Customers are encouraged to call BC Hydro’s customer team at 1 800 BCHYDRO (1-800-224-9376) to discuss bill payment options.

Email the newsroom

Visit our Facebook page

Follow us on Twitter

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Saanich teen earns $100,000 commerce scholarship to the University of Calgary

Matias Totz is graduating from St. Michaels University School

Peninsula organizations fund food bank ahead of ‘looming crisis’

Saanich Peninsula Lions Food Bank receives more than $5,000 from local organizations

Traffic impacted on the Malahat near Goldstream Park

Reported crash in northbound lane of highway

Barbecue thief leaves hat behind at Victoria residence

Anyone who recognizes the hat is asked to call VicPD or Crime Stoppers

COVID-19: Saanich police respond to calls about skatepark gathering, group volleyball game

‘Some people are still not taking this seriously,’ officer says

‘Hold our line’: 29 new cases of COVID-19 announced in B.C.

Saturday’s number of new cases marks the lowest in weeks.

Critic, workers’ group ‘disappointed’ Trudeau chose Amazon to distribute PPE

Amazon Canada said in an email to The Canadian Press that it is working with Canada Post, Purolator

Full World COVID-19 update: National Guard collect ventilators in New York; Spain, Italy improve

Comprehensive coronavirus update with news from around the world.

Nanaimo’s Harmac mill works to fill doubled pulp order for medical masks and gowns

Mill’s president says extra cleaning in place and workers are social distancing

Two people fined after B.C. police spot online ads re-selling 5,000 surgical, N95 masks

Police confiscated the masks, being sold at inflated prices, and now working with Fraser Health

Unclear if Cowichan couple refusing to self-isolate will face penalty

No fines or charges have been laid to date, including Cowichan couple who won’t self isolate

POLL: Will you be able to make your rent or mortgage payment this month?

With the COVID-19 delivering a devastating blow to the global economy, and… Continue reading

COVID-19: Postponed surgeries will be done, B.C. health minister says

Contract with private surgical clinic to help clear backlog

Black Press Media ad sparks discussion about value of community newspapers

White Rock resident hopes front-page note shines light on revenue loss during COVID-19 crisis

Most Read