Edmonton woman quits Claire’s after refusing to pierce tearful seven-year-old’s ears

The company says it has reiterated and clarified its policy to all staff

Raylene Marks, who quit a job at a Claire’s store in Edmonton, wrote an open letter to the company asking them to change their piercing policy after an incident with a seven-year-old girl. (@bargainmoose/Flickr)

An Alberta woman quit her job at a Claire’s store after she was told she should not have refused to pierce a crying seven-year-old girl’s ear.

Raylene Marks posted an open letter to Facebook last weekend, asking the U.S.-based accessories and jewelry retailer to change their “right to refuse a piercing” policy after an incident the week prior at one of the stores in the Edmonton area.

The girl who came into the store with her mother “pleaded and sobbed for 30 minutes not to be pierced,” Marks wrote.

“She expressed that she didn’t want us touching her, that we were standing too close, that she was feeling uncomfortable. She made it clear she no longer wanted to get her ears pierced.”

Marks said the mother told her daughter they could leave, but that she was also pressuring the child to go through with it.

Marks told her colleague she wasn’t going to do it, and was relieved when the mother decided they would indeed go home.

The next day, she said she told her manager about it and was told she “would have had no choice but to do it.”

She said she suggested a scenario in which a mother is physically restraining the child, yelling at her to get the piercing, while the girl cries and protests.

“My manager did not hesitate to respond, ‘Yes, you do the piercing.’”

She said gave her notice that day.

READ MORE: Parents in this B.C. city can no longer opt kids out of class for personal beliefs

Marks went on to say Claire’s policy states an employee can only refuse to perform a piercing “if it won’t be successful,” and no mention of a right to refuse if they are concerned about a child’s welfare.

“I implore you to consider changing this policy that blatantly ignores every child who vocally protests, cries, shows obvious signs of distress or is physically restrained by their alleged guardian while they sob and beg to be released,” she wrote.

A public relations firm responded on behalf of Claire’s, saying in an email the company feels Marks acted appropriately, and reiterated and clarified the policy to all staff to ensure its intent is clear.

“We are investigating the specific store instances she mentions, and will take appropriate corrective action,” the statement said. “Customer well-being is our main priority and our existing ear piercing policy ensures that if a child is distressed or resisting the procedure, Claire’s employees can refuse to continue the piercing.”



joti.grewal@bpdigital.ca

Like us on Facebook and follow us on Twitter

Just Posted

Saanich councillors slow to respond for feedback on council procedures

Among calls for procedural changes, staff still waiting to hear from six councillors

Saanich sponsors Jeux de la Francophonie giving $50,000 for the French-language Games

Couns. Susan Brice and Nathalie Chambers opposed funding, citing substantive and procedural concerns

VicPD arrest reportedly armed man wanted on Canada-wide warrant

The man was found near Centennial Square on Tuesday afternoon

Port Renfrew man charged with animal cruelty

Hot coffee poured on dog’s face, say police

Sarah McLachlan performs and donors raise $555,000 for inclusive outdoor activities

Power To Be reached their fundraising goal at their Nature Gala on July 12

VIDEO: Black bear caught climbing tree in Langford neighbourhood

Triangle Mountain residents on alert following bear sighting

Report of dead body in B.C. park actually headless sex doll

This discovery, made at Manning Park on July 10, led police to uncovering two other sex mannequins

Grand Forks fire chief found to have bullied, harassed volunteer firefighter: report

WorkSafeBC, third-party human resources investigation looking into allegations complete

Taekwondo instructor, 21, identified as B.C. bat rabies victim

Nick Major, 21, an instructor at Cascadia Martial Arts in Parksville

15-year-old with imitation gun caused ‘dynamic’ scene at Nanaimo mall

No one was harmed in Monday’s incident, say Nanaimo RCMP

B.C. on right road with tougher ride-hailing driver rules, says expert

The provincial government is holding firm that ride-hailing drivers have a Class 4 licence

RCMP investigating alleged ‘sexual misconduct’ by cyclist on BCIT campus

BCIT said they were reviewing video evidence of the incident

New home cost dips in B.C.’s large urban centres

Victoria, Kelowna, Vancouver prices decline from last year

Graphic suicide scene edited out of ‘13 Reasons Why’ finale

Suicide prevention groups support the decision

Most Read