Few issues with system change: Coast Capital

Credit union's shutdown not without problems for some clients

Coast Capital Savings Credit Union is dealing with “limited” challenges following the disruption of service over the Family Day long weekend while it switched to a new banking system.

Despite issues for some customers, the process went as well as expected and “maybe even better,” Coast Capital spokesperson Jay-Ann Fordy said.

“There are no big problems, so the system is running as expected,” she said.

“Our other banking system was around for many, many years so there were some challenges and one-offs with accounts looking different, so we’re working with customers (to help them) understand the new system.”

Fordy said some customers had problems accessing online banking and card transactions at ATMs or point of sale machines.

“We’ve been able to resolve the problems by working on them daily and are improving them constantly,” she said. “Our customers have been great. I know it’s a big change for them but we apologize for any impact we’ve had – but I believe we’re coming through the other end.”

mcole@oakbaynews.com

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Saanich Police respond to petition for new police agency on Lindsay Buziak murder case

Petition asks Public Safety Minister to to help find justice for slain realtor

North Saanich man fears tougher moorage policies could cost him his home

Stewart Jackson has been living on a boat off Lillian Hoffar Park for about four years

Oak Bay council looks to whittle down tax increase from 8.05 per cent

Draft financial plan continues hyper-focus on replacing aging infrastructure

VIDEO: Tourism at a high during shoulder season in Greater Victoria

A new video highlights the efforts into making Greater Victoria an all year round destination

Hockey royalty Hayley Wickenheiser skates into Sidney this spring

Hayley Wickenheiser, Canada’s greatest women’s hockey player, to speak March 26

Fashion Fridays: The 8 best quality online stores! Shop the ultimate sales

Kim XO, helps to keep you looking good on Fashion Fridays on the Black Press Media Network

POLL: Do you support the proposed changes for ICBC?

Tuesday’s provincial budget predicted a shift from shortfall to surplus in wake… Continue reading

Greater Victoria Crime Stoppers wanted list for the week of Feb. 18

Greater Victoria Crime Stoppers is seeking the public’s help in locating the… Continue reading

Trudeau promises update on blockades as Wet’suwet’en chiefs meet Mohawk supporters

B.C. hereditary chiefs are thanking the Mohawks for supporting them in opposition to Coastal GasLink

Health officials confirm sixth COVID-19 case in B.C.

Woman remains in isolation as Fraser Health officials investigate

Study says flu vaccine protected most people during unusual influenza season

Test-negative method was pioneered by the BC Centre for Disease Control in 2004

Saskatchewan and B.C. reach championship round at Scotties

British Columbia’s Corryn Brown locked up the last berth in Pool B

Resident discovers five discarded hog heads in Vancouver Island ditch

WARNING: Graphic image may be upsetting to some readers

Canadian Premier League announces 2020 home dates for eight-team circuit

Pacific FC hosts FC Edmonton on April 11 in Langford

Most Read