LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. THE CANADIAN PRESS/Cole Burston

LifeLabs signage is seen outside of one of the lab’s Toronto locations, Tuesday, Dec. 17, 2019. THE CANADIAN PRESS/Cole Burston

LifeLabs ‘failed to protect’ personal information of millions of Canadians: investigation

The Canadian laboratory testing company was found to have violated its patients’ privacy

A joint investigation between B.C. and Ontario privacy commissioners has found that LifeLabs “failed to protect private information” during its 2019 privacy breach.

The privacy commissioners’ release on Thursday (June 25), found LifeLabs did not have “reasonable safeguards” in place to protect 15 million customers, largely in B.C. and Ontario. The company reported the breach to both privacy commissioners in November of last year, after detecting a cyberattack on its computer systems on Oct. 28.

READ MORE: Hackers target LifeLabs medical database in B.C., Ontario

Although B.C. and Ontario’s privacy commissioners released a broad overview of their investigation report on Thursday, they did not publish the entire report due to LifeLabs’ objections.

“LifeLabs has claimed that some of the information contained in the report is privileged or confidential and objected to the release of that information,” the release stated.

However, the privacy commissioners said they would release the full report unless LifeLabs attempts to get a court ruling in the company’s favour.

The privacy commissioners issued three joint orders to LifeLabs, outline broadly in Thursday’s release: to improve specific practices regarding information technology security, to formally put in place written information practices and policies with respect to information technology security, and to cease collecting specified information and to securely dispose of the records of that information which it has collected.

LifeLabs was also recommended to consult with third-party experts about if a longer period of credit monitoring would be “more appropriate.”

B.C’s privacy commissioner also said the LifeLabs case should serve as an example of why the office needs to be able to impose financial fines and penalties following investigations.

“This is the very kind of case where my office would have considered levying penalties,” said Michael McEvoy, Information and Privacy Commissioner of B.C. For its part, Ontario is expected to be able to levy financial penalties once a recently announced amendment to Ontario’s privacy law comes into effect. It would be the first province in Canada to have the ability to levy monetary penalties against individuals and companies that violate the Personal Health Information Protection Act.

READ MORE: LifeLabs facing proposed class action over data breach affecting up to 15M clients


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

privacy

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Tighe Archer with a Winter Tree that he cut and assembled in Esquimalt High wood shop. Students in ten high school wood shops are cutting the raw materials and packaging them into kits that are delivered to Grade 3 and 4 elementary classes in the district to assemble. 
(Lindsay Johnson Photo)
Greater Victoria high schoolers cut Winter Trees for Grade 3 classes

Apprenticing carpentry students bring a little season to younger peers

The Mann family lived in a coach house attached to the old stables – which once stood across from where the beer bottles were found – from about 1911 to the '30s. This historical photograph shows members of the Mann family passing around a beer bottle similar to the ones found recently. (Photos courtesy Cindy MacDougall)
Cheers to history: 100-year-old beer bottles unearthed at Royal Roads University

Four bottles from Victoria Brewing Co., Silver Springs Brewery date back to early 1900s

Evelyn Turner, Jen Rashleigh and Steve Duck with Circular Farm and Food: Vancouver Island stand outside the Sandown Agricultural Lands, future site of the Sandown Centre for Regenerative Agriculture. North Saanich council is considering a draft agreement with the future operators for final approval Monday. (Wolf Depner/News Staff)
North Saanich close to inking final agreement with Sandown operators

Future operators of Sandown Agricultural Lands have confidence in their vision

Victoria-based driving instructors are concerned for their own and the community’s safety with the continued number of residents from COVID hotspots in the Lower Mainland coming to the city to take their driving road tests. (Black Press Media file photo)
Students from COVID hotspots travel to Victoria for driving tests

Union leader calls on government to institute stronger travel ban

(Courtesy Saanich Police Dept.)
Police hope boot search will help find missing Saanich man

Sean Hart is known to walk for miles, with or without his boots

Unofficial holidays: Here’s what people are celebrating for the week of Dec. 6 to 12

Mountain Day, Dewey Decimal System Day and Lard Day are all coming up this week

Demonstrators, organized by the Public Fishery Alliance, outside the downtown Vancouver offices of Fisheries and Oceans Canada July 6 demand the marking of all hatchery chinook to allow for a sustainable public fishery while wild stocks recover. (Public Fishery Alliance Facebook photo)
Angry B.C. anglers see petition tabled in House of Commons

Salmon fishers demand better access to the healthy stocks in the public fishery

(Hotel Zed/Flytographer)
B.C. hotel grants couple 18 years of free stays after making baby on Valentines Day

Hotel Zed has announced a Kelowna couple has received free Valentines Day stays for next 18 years

Farmers raise slogans during a protest on a highway at the Delhi-Haryana state border, India, Thursday, Dec. 3, 2020. Prime Minister Justin Trudeau rejected the diplomatic scolding Canada’s envoy to India received on Friday for his recent comments in support of protesting Indian farmers. Tens of thousands of farmers have descended upon the borders of New Delhi to protest new farming laws that they say will open them to corporate exploitation. THE CANADIAN PRESS/AP-Manish Swarup
Trudeau brushes off India’s criticism for standing with farmers in anti-Modi protests

The High Commission of India in Ottawa had no comment when contacted Friday

Montreal Alouettes’ Michael Sam is set to make his pro football debut as he warms up before the first half of a CFL game against the Ottawa Redblacks in Ottawa on Friday, Aug. 7, 2015. Sam became the first publicly gay player to be drafted in the NFL. He signed with the Montreal Alouettes after being released by St. Louis, but abruptly left after playing one game. THE CANADIAN PRESS/Justin Tang
Study finds Canada a ‘laggard’ on homophobia in sports

Among females, 44 per cent of Canadians who’ve come out to teammates reported being victimized

Nurse Kath Olmstead prepares a shot as the world’s biggest study of a possible COVID-19 vaccine, developed by the National Institutes of Health and Moderna Inc., gets underway Monday, July 27, 2020, in Binghamton, N.Y. U.S. biotech firm Moderna says its vaccine is showing signs of producing lasting immunity to COVID-19, and that it will have as many as many as 125 million doses available by the end of March. THE CANADIAN PRESS/AP-Hans Pennink
Canada orders more COVID vaccines, refines advice on first doses as cases reach 400K

Canada recorded its 300,000th case of COVID-19 on Nov. 16

Apartments are seen lit up in downtown Vancouver as people are encouraged to stay home during the global COVID-19 pandemic on Thursday, Dec. 3, 2020. British Columbia’s deputy provincial health officer says provincewide data show the most important area B.C. must tackle in its response to the COVID-19 pandemic is health inequity. THE CANADIAN PRESS/Marissa Tiel
Age, income among top factors affecting well-being during pandemic, B.C. survey shows

Among respondents earning $20,000 a year or less, more than 41 per cent reported concern about food insecurity

Information about the number of COVID-19 cases in Abbotsford and other municipalities poses a danger to the public, the Provincial Health Services Authority says. (Photo: Tyler Olsen/Abbotsford News)
More city-level COVID-19 data would jeopardize public health, B.C. provincial health agency says

Agency refuses to release weekly COVID-19 case counts, citing privacy and public health concerns

The opening day on Mount Washington this year was Dec. 4. Screenshot
Mount Washington opens on time, COVID-19 protocols in place

“We’re super excited - it’s been six months in the planning.”

Most Read