One year ago, bc211 arrived on Vancouver Island to answer the call for help. Funded by United Way, bc211 is an up-to-date reliable gateway to community, social, non-clinical health and government services. Free, confidential help is available 24/7, 365 days a year by calling or texting 211 or by searching online at bc211.ca. (Keri Coles/Oak Bay News)

Police and fire departments praise free 24/7 helpline

One year anniversary of bc211 arrival on Vancouver Island

One year ago today, bc211 arrived on Vancouver Island. Funded by United Way, bc211 is a free, confidential way to access community, social, non-clinical health and government services 24 hours a day, 7 days a week by calling or texting 211 or by searching online at bc211.ca.

“United Way Greater Victoria is really proud that today is the one year anniversary of bc211 coming to the Island,” said Jennifer Young, United Way Greater Victoria communications director. “Our donors made this possible.”

United Way met up with the Oak Bay Police and Oak Bay Fire Departments this morning to mark the occasion and to help help raise awareness of the service by putting window decals on police cars and some fire vehicles.

bc211 is a convenient resource for first responders and the people they serve to access non-emergency help on a wide range of topics from employment and financial support, to mental health and addiction services to supports for seniors.

“We are just so happy and pleased to support the 211 initiative by United Way. So many times we are called to situations where people are in crisis or people are in need – this could be any time of the day or night,” said Police Chief Andy Brinton. “There may not be an immediate need to transport somebody to the hospital but there is clearly a need. Having a resource like 211…just gives us a sense that we aren’t leaving these people alone.”

In the last year, there have been 12,237 web searches of bc211.ca and 1,757 phone calls made to bc211. The top reasons for connecting with bc211 are housing and homelessness, mental health, health, income and financial assistance, and substance use.

“Our position is very firm on our operational procedures with regards to not leaving someone alone in a time of need so this gives us that phone call that gets us direct access 24/7 to some kind of service whatever that service might be to help support the residents,” said Fire Chief Dave Cockle.

bc211 operators can be reached 24/7 by simply dialing 2-1-1 from any phone on Vancouver Island, the Gulf Islands, and the Lower Mainland (Metro Vancouver, Fraser Valley, Squamish-Lillooet, and Sunshine Coast Regional Districts). Service is available in over 160 languages.

The online resource directory at www.bc211.ca contains over 13,000 records that document and describe a wide range of government, community, and social service programs across BC. The results are displayed on a map with agency/program details below so you can find the place nearest you.

For more information of the services got to bc211.ca.


 

keri.coles@oakbaynews.com

Follow us on Instagram
Like us on Facebook and follow us on Twitter.

 

One year ago, bc211 arrived on Vancouver Island to answer the call for help. Funded by United Way, bc211 is an up-to-date reliable gateway to community, social, non-clinical health and government services. Free, confidential help is available 24/7, 365 days a year by calling or texting 211 or by searching online at bc211.ca. (Keri Coles/Oak Bay News)

Just Posted

Opposing views clash over removal of Royal Oak Golf Course from ALR

Golf course not ideal for farming, says report

Oak Bay man designer behind Canucks’ retro jersey

Jeremie White was 20 years old when he told Canucks assistant GM Brian Burke he had a design

‘Beauty amongst such tragedy:’ B.C. photographer captures nature’s trifecta

David Luggi’s photo from a beach in Fraser Lake shows Shovel Lake wildfire, Big Dipper and an aurora

Susan Simmons begins a 24-hour swim from Victoria to Port Angeles and back

The MS Athlete and ultra-marathon swimmer wants to be the first person to make the journey

Vancouver Island woman to attempt historic swim across Juan de Fuca Strait today

Ultra-marathon swimmer Susan Simmons to attempt to swim from Victoria to Port Angeles and back

Oak Bay brothers scoop 10 kg of poop from park paths in 30 mins

Family picks up dog poo to give back, inspire others to be more responsible

A taste of Greece comes to Victoria

Greek Fest runs Aug. 24 to 26 and Aug. 31 to Sept. 3 at the Greek Community Centre

Five things to do in Greater Victoria this weekend

Puppy yoga, horses, cars, water guns and more make up this weekend’s list of events to see

RCMP looking for missing Duncan teen

Dallas Macleod, 18, was last seen on Aug. 10

Evacuation order issued in Island village due to “risk of falling debris”

Fire continues to threaten town’s only access road

Longtime broadcaster joins race for Saanich council

Ian Jessop says he wants to bring support to Mayor Richard Atwell around council table

Eagle tree cut down legally a 1st for B.C. city

Planned eagle preserve ‘a first for City of Surrey’

Smoky skies like a disappearing act for sights, monuments around B.C.

Haze expected to last the next several days, Environment Canada said

Most Read