The Better Business Bureau is warning people of scammers posing as Amazon customer support. (AP File Photo/Rich Pedroncelli)

The Better Business Bureau is warning people of scammers posing as Amazon customer support. (AP File Photo/Rich Pedroncelli)

Watch out for Amazon imposters, says scam expert

Better Business Bureau is warning of a rise in Amazon scammers as people online shop more

Amazon orders have skyrocketed during COVID-19, and scammers are all too aware.

With Amazon Prime Days orders arriving on doorsteps, the Better Business Bureau (BBB) is warning people to “watch out for calls from Amazon imposters” who have numerous tricks to steal personal information.

The scam begins with a phone call, “with either a person or a recorded message claiming to be reaching out from Amazon concerning a problem with your account.”

READ MORE: West Shore RCMP deliver Amazon packages dumped outside mailbox

These fabricated problems can range from fraudulent charges, and lost or damaged packages, to declined credit cards and unfulfilled orders.

Regardless of the scammer’s excuse for calling, the goal is the same — to coax the consumer into giving up personal information.

READ ALSO: Victoria woman loses $4,000 to ‘agressive, manipulative and convincing’ bitcoin CRA scam

Consumers have reported to the BBB Scam Tracker that con artists have asked for their credit card numbers, Amazon login details, and remote access to their computer.

In an attempt to protect consumers, the BBB and Amazon have come up with a series of tips.

They urge consumers to be skeptical of unsolicited calls, ignore messages asking for personal information, and think before taking any action. Amazon will never call asking for personal details or to gain remote computer access.

READ ALSO: Saanich resident defrauded by sweepstake scam, loses $26,000

Also, Amazon will never ask for payment outside of its site.

“Requests to pay via wire transfer, prepaid debit card and cryptocurrency are almost always a sign of fraud,” warns the BBB.

If a customer does receive a suspicious call or message, report it to Amazon customer service.

Anyone who is the victim of a scam can report their experience to the BBB Scam Tracker.


 

Do you have a story tip? Email: vnc.editorial@blackpress.ca.

Follow us on Twitter and Instagram, and like us on Facebook.

Amazonfraud preventionScams

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

file
Oak Bay resident bilked $3,300 in puppy scam

Three cases of fraud reported in two days

Sidney’s Star Cinema has temporarily closed as part of efforts to COVID-19. (Black Press Media File).
Sidney’s Star Cinema temporarily goes dark

Closure reflects provincial health order in effect until Dec. 7

Victoria police are asking for help locating Jordan Doddridge who is wanted on a Canada-wide warrant. (Courtesy of Victoria Police Department)
VicPD seek help locating man wanted on Canada-wide warrant

Jordan Doddridge has an extensive criminal history including violent offences

(Black Press Media file photo)
Victoria dine and dash brings $230 fine

Group paid the bill, police locate suspect who violated provincial restrictions, mistreated staff

SD62 says parents of kids who have problems with bus stops and pick up times should reach out to their transportation department to find a solution. This comes after a Grade 10 student attending EMCS in Sooke found out he had to walk 45 minutes to get to the nearest bus pickup. (Black Press Media file photo)
Bus route mishap leaves EMCS student walking 45 mins to pickup spot

Sooke School District willing to work with family to find solution

Provincial health officer Dr. Bonnie Henry updates B.C.’s COVID-19 situation at the B.C. legislature, Nov. 23, 2020. (B.C. government)
B.C. daily COVID-19 cases hits record 941 on Tuesday

Further restrictions on indoor exercise take effect

(Pixabay.com)
Man, 28, warned by Kootenay police to stop asking people to marry him

A woman initially reported the incident to police before they discovered others had been popped the question

Winston Blackmore (left) and James Oler (right) were sentenced on separate charges of polygamy this week in Cranbrook Supreme Court.
No more charges expected in Bountiful investigation, special prosecutor says

Special prosecutor says mandate has ended following review of evidence from Bountiful investigations

(Ashley Wadhwani/Black Press Media)
Refuse to follow B.C.’s mask mandate? Face a $230 fine

Masks are now required to be worn by all British Columbians, 12 years and older

Parksville’s French Creek Harbour experienced a diesel spill on Nov. 23 after a barge and fishing vessel collided. (Mandy Moraes photo)
Coast Guard cleans up diesel spill in Parksville’s French Creek Harbour

Barge carrying fuel truck collides with fishing vessel

Stock photo
Senior from Gibsons caught viewing child porn sentenced to 10 months

74-year-old pleaded guilty after police seized 1,500-2,500 images

BC Teachers' Federation President Teri Mooring is asking parents of school-aged children to encourage the wearing of masks when possible in schools. (THE CANADIAN PRESS/Chad Hipolito)
LETTER: Teachers union encourages culture of mask wearing in B.C. schools

BCTF President Teri Mooring asks parents to talk with children about wearing masks in school

Prime Minister Justin Trudeau speak to the media about the COVID-19 virus outside Rideau Cottage in Ottawa, Friday, Nov. 20, 2020. THE CANADIAN PRESS/Adrian Wyld
Canada’s inability to manufacture vaccines in-house will delay distribution: Trudeau

First doses of COVID-19 vaccine expected in first few months of 2021, prime minister says

(Pixabay)
All dance studios, other indoor group fitness facilities must close amid updated COVID-19 rules

Prior announcement had said everything except spin, HIIT and hot yoga could remain open

Most Read