LETTER: Customer service key to success

It’s easy to say that Amazon or other online companies have brought down Sears. In my experience it was the lacking customer service which did it. From all sides I heard complaints. I had some of my own and was treated like a beggar.

A few years ago I wrote to the CEO in Toronto that his ship is sinking – and did it ever. When the customer becomes less important than the shareholder there is a reaction. The arrogance of the people in power (goes also for politicians) finally brings them down.

Sears was once a beloved company, a trusted one. But we all have to be careful with our money and the competition hopefully takes stock. Where there is excellent customer service, there are customers, especially the older ones who still want to touch and see – even in the time of online shopping. And they do have the money.

Karin Hertel

Saanich

Just Posted

Saanich Mayor Richard Atwell refuses to stop distribution of election brochure

The District of Saanich has asked United for Saanich to “immediately” stop distribution

West Shore RCMP tape off Langford law office sent suspicious substance last month

No confirmation as to why police were back at Hemminger Law Group Monday afternoon

Saanich municipal candidate plays politics by a different tune

Trevor Barry is using musical earworms to strike up voters

BC SPCA sees successful weekend from adoption sales

On Saturday animal shelters across the province reduced their adoption fees

Campers near Saanich municipal hall await response from transportation ministry

MOTI expected to decide Monday when campers need to leave

Advance voting begins Oct. 10 in Greater Victoria

The polls open at 8 a.m. for the 2018 municipal election with the general election taking place Oct. 20

Find your future at Black Press career fair in Victoria

More than 70 booths expected at Bay Street Armoury on Oct. 25

Trump: Saudi king ‘firmly denies’ any role in Khashoggi mystery

Secretary of State Mike Pompeo is travelling to the Middle East to learn more about the fate of the Saudi national

Microsoft co-founder Paul Allen dies at 65

Allen died in Seattle from complications of non-Hodgkin’s lymphoma

Transport Canada to take new look at rules, research on school bus seatbelts

Canada doesn’t currently require seatbelts on school buses

Sockeye run in Shuswap expected to be close to 2014 numbers

Salute to the Sockeye on Adams River continues until Sunday, Oct. 21 at 4 p.m.

Michelle Mungall’s baby first in B.C. legislature chamber

B.C. energy minister praises support of staff, fellow MLAs

Canucks: Pettersson in concussion protocol, Beagle out with broken forearm

Head coach Travis Green called the hit ‘a dirty play’

Most Read