The Aero team pride themselves on exceptional service and a job well done.

Great service + job well done = a decade of customer-driven growth

‘Shaking up the industry’ has been good for consumers

“I didn’t realize how blocked my internal dryer vent was until I was getting excess condensation. The Aero tech spent a huge amount of time getting out a complicated blockage, including bird’s nest! Now that I know what a fire hazard lint buildup can be, I have been using Aero every year since.”

***

“I’m very glad to have found Aero for our chimney and fireplace maintenance and repairs. They are professional and I am impressed by the integrity of all the staff. They work hard, clean up, and take pride in the quality of their work.”

With reviews like that, it’s no wonder Saanich’s Andrew Simpson is proud of his team.

“I just love how we’ve grown and made so many customers happy,” says Simpson, celebrating 10 years this year as owner of Aero Furnace, Duct and Chimney Cleaning. “Our customers call us every year for their annual maintenance – they know they’re going to get great service and a job well done.”

After buying the company he once worked for, Simpson spent the first few years as a one-man shop, establishing a reputation for personable service and a job well-done. Once the time came to expand, he looked first to office support that allowed him to continue working one-on-one with clients. It also supported one of his essential principles: “We always answer the phone,” he says.

“Since then, we’ve been growing every year and we’re up to nine staff.”

Key for Simpson is not only finding the right staff – those who enjoy both the physical work and the customer service – but also highlighting them and the work they do.

“I tell our staff that the customer basically is the company, because without the customer, we wouldn’t be in business. One bad experience and you lose years of future calls,” he says.

With many long-standing staff, Simpson likes that many clients will ask for “their” service person directly.

“We’re proud of our staff – they do an excellent job – and we want to showcase them,” Simpson says. “A lot of our clients call up each year and ask for their service person by name.”

He’s also proud of taking a different approach to chimney, duct and vent cleaning, one that provides a single all-in fee, with no hidden costs.

“We shook the industry up a little with our flat-rate pricing model, rather than charging by the length of duct, or adding other fees or charges,” Simpson says. “We come do the whole house for one price and customers love that. Now a few of the other companies have joined us with the flat rate.”

And yes, we had to ask … why the duck logo?

“It’s friendly, happy and it stands out,” Simpson laughs. “That works if you’re a good company, so for us, it works just fine!”

***

With friendly, skilled and non-commissioned staff, Aero Furnace Duct and Chimney Cleaning – a BBB Torch Award finalist – is Greater Victoria’s go-to choice. Don’t forget to get your chimney and furnace cleaned before fall arrives!

Comments are closed

Just Posted

West Shore residents hold forum to voice frustration with Goldstream Park homeless camp

Some 200 residents fill local pub pointing fingers, claiming crime on the rise, safety at risk

Saanich ‘inside cat’ comes home two weeks later, two pounds lighter

The only one not excited about the return of Arthur, is the… Continue reading

City stamps rezoning approval for Merridale Cidery expansion in Victoria

Owner expects doors open by fall 2019 in Dockside Green neighbourhood

North Island Tour De Rock rider Benjamin Leah leads team to Port Hardy

“You don’t have issues and problems when you look at these kids and how much they’re going through.”

Two to hospital after University of Victoria sailing mishap

Wind gusts capsize boat of recreational club sailors

Environment Canada confirms Ottawa area hit by two tornadoes Friday

At one point more than 200,000 hydro customers were blacked out

Whitecaps see playoff dreams fade after 2-1 loss to FC Dallas

Goal in 87th minute seals Vancouver’s fate

5 things to do this weekend in and around Greater Victoria

Sooke Apple Fest returns, Saanich lights up with lantern festival and anarchists unite for downtown book fair

B.C. students send books to displaced students of Hornby Island school fire

Maple Ridge elementary school teacher says students learned about acts of kindness

Trump drains oxygen from Trudeau foreign policy with PM, Freeland bound for UN

A lot has changed since the Liberals came to power in Canada in 2015

Emergency crews investigate small sulphuric acid spill in Kootenays

IRM states a small volume of less than one cup and three dime-sized drips were leaked from carrier

Victoria resident barred from trading securities for fraud

Larry Keith Davis used money from an investor to pay personal bills

Most Read