“I didn’t realize how blocked my internal dryer vent was until I was getting excess condensation. The Aero tech spent a huge amount of time getting out a complicated blockage, including bird’s nest! Now that I know what a fire hazard lint buildup can be, I have been using Aero every year since.”
“I’m very glad to have found Aero for our chimney and fireplace maintenance and repairs. They are professional and I am impressed by the integrity of all the staff. They work hard, clean up, and take pride in the quality of their work.”
With reviews like that, it’s no wonder Saanich’s Andrew Simpson is proud of his team.
“I just love how we’ve grown and made so many customers happy,” says Simpson, celebrating 10 years this year as owner of Aero Furnace, Duct and Chimney Cleaning. “Our customers call us every year for their annual maintenance – they know they’re going to get great service and a job well done.”
After buying the company he once worked for, Simpson spent the first few years as a one-man shop, establishing a reputation for personable service and a job well-done. Once the time came to expand, he looked first to office support that allowed him to continue working one-on-one with clients. It also supported one of his essential principles: “We always answer the phone,” he says.
“Since then, we’ve been growing every year and we’re up to nine staff.”
Key for Simpson is not only finding the right staff – those who enjoy both the physical work and the customer service – but also highlighting them and the work they do.
“I tell our staff that the customer basically is the company, because without the customer, we wouldn’t be in business. One bad experience and you lose years of future calls,” he says.
With many long-standing staff, Simpson likes that many clients will ask for “their” service person directly.
“We’re proud of our staff – they do an excellent job – and we want to showcase them,” Simpson says. “A lot of our clients call up each year and ask for their service person by name.”
He’s also proud of taking a different approach to chimney, duct and vent cleaning, one that provides a single all-in fee, with no hidden costs.
“We shook the industry up a little with our flat-rate pricing model, rather than charging by the length of duct, or adding other fees or charges,” Simpson says. “We come do the whole house for one price and customers love that. Now a few of the other companies have joined us with the flat rate.”
And yes, we had to ask … why the duck logo?
“It’s friendly, happy and it stands out,” Simpson laughs. “That works if you’re a good company, so for us, it works just fine!”
With friendly, skilled and non-commissioned staff, Aero Furnace Duct and Chimney Cleaning – a BBB Torch Award finalist – is Greater Victoria’s go-to choice. Don’t forget to get your chimney and furnace cleaned before fall arrives!