COLUMN: Canada Revenue Agency wants to hear from Canadians about improving services

Alistair MacGregor is the Member of Parliament for Cowichan-Malahat-Langford

My office often assists people in their dealings with the Canada Revenue Agency (CRA), as many of the issues can be quite overwhelming. Whether it is a person’s income tax, the Canada Child Benefit, Savings and Pension Plans, or the GST/HST, these issues all have the potential of financial consequences and can result in a high amount of stress, especially if someone is having a hard time getting through to the CRA to obtain information on their file.

Casework from the CRA is among the top sources of constituency-related work that many Members of Parliament and their offices engage in regularly. In my constituency offices we have assisted many individuals in navigating their problem with the CRA, but it is an unfortunate fact that many people still don’t know where to turn to when they can’t get assistance and need help. This can be very frustrating and stressful.

I was pleased to learn recently that the CRA made a commitment to change the way in which it interacts with Canadians, making it easier, faster, and more secure for them to file their taxes and receive the credits and benefits to which they are entitled.

READ MROE: ALISTAIR MACGREGOR

In support of its ongoing efforts to improve service, the CRA has launched public online consultations to allow Canadians across the country to provide their feedback. The consultation period will run to June 18, 2019, directly following the months during which most Canadians will have filed their income tax returns.

The purpose of the consultations is to listen and learn from Canadians, hearing not only about their past service experiences with the CRA, but also their expectations for the future. Their comments will supplement the input that the CRA receives through existing feedback channels, public opinion research, other consultations, call centres and social media, all of which are already contributing to service improvements.

It is my hope that this feedback will lead to much better service from the CRA in the future and that the federal government allocates the necessary resources to make it happen. If you have ever experienced problems with the CRA, I encourage you to submit feedback regarding your experience to the online consultations so that the CRA may hear from as many people as possible. You can provide feedback at: www.canada.ca/consultations-CRA.

Thank you for taking the time to help build better public service from the federal government.

Alistair MacGregor is the Member of Parliament for Cowichan-Malahat-Langford.

Just Posted

Victoria women’s program in critical need of household items for women

Everything from dining sets to beds is needed to keep their programs running

Rain throughout the day for Tuesday

Plus a look ahead at the week

CPR month promotes hands-on approach to life-saving measure

PulsePoint Respond App alerts people if there is a victim of a cardiac arrest within 400 metres

Unwrap the glam and make someone shine at the Hudson’s Bay

Special event raises funds for improving mental health across Canada

War bride’s oversea voyage to Canada took a leap of faith

More than 45,000 women immigrated to Canada after the Second World War

VIDEO: Pups in the pool: West Shore rec centre’s Dog Swim a success

West Shore Parks and Recreation goes to the dogs Sunday night

Greater Victoria 2019 holiday craft fair roundup

Get a jump on your holiday shopping

Victoria Jazz Orchestra concert raises funds for the Single Parents’ Resource Centre

Maria Manna on tap for the Nov. 16 performance in Victoria

Renowned men’s chorus ‘Back by Popular Demand’ in Victoria

One of Canada’s premier singing ensembles kicks off its 39th season on Nov. 16

Mexican culinary celebration fills Victoria Public Market

Taco, Tequila and Margarita Fiesta takes over the Victoria Public Market the evening of Nov. 16

Sportsnet fires Don Cherry after negative comments about immigrants

Don Cherry had said immigrants don’t wear poppies like other Canadians do

Trudeau’s new cabinet: Gender parity because it’s 2019? Or due to competence?

Prime Minister Justin Trudeau will soon appoint his new cabinet

Canada among three G20 countries least likely to hit emissions targets

It says Canada, South Korea and Australia are the farthest off

Conservatives’ Scheer wants Trudeau to open Parliament Nov. 25

That’s five days after Justin Trudeau is scheduled to swear in a new cabinet

Most Read