The CRA tax scam appears to have stopped - at least for now.

Raid on call centre in India puts brakes on CRA tax scam

Experts are wondering if the scheme is permanently stopped, or if it will resume again when the heat dies down.

A raid on a call centre near Mumbai, India appears to have put a halt—at least temporarily—to the Canada Revenue Agency (CRA) scam that has bilked hundreds of Canadians out of millions of dollars.

On October 5 police in India arrested 70 people at the call centre, and brought more people in for questioning, in connection with complaints about a similar scam in the United States where people were phoned and told they owed money to the Internal Revenue Service (IRS), the American equivalent of the CRA.

“Both scams were pretty much identical,” says Evan Kelly, senior communications adviser for the Better Business Bureau (BBB) serving Mainland BC. Callers were informed of tax money supposedly owed, and threatened with arrest, fines, or deportation unless they paid the outstanding amount, usually by a prepaid Visa card or wire transfer.

A variation of the scam informed people that they were owed a refund, with the caller asking for personal information which could later be used for identity theft.

“I thought it was great for the IRS,” says Kelly, of hearing about the raid in India. “And I wondered if it would have an impact on the CRA scam.”

Numbers from the Canadian Anti-Fraud Centre show that it did. During the week of October 3 to 9, the centre received 358 complaints about the scam. In the week following the bust in India, the number of complaints dropped to 25.

“On first inspection it looks like having a dramatic impact, but I don’t know if this will lead to a long term decrease in the calls,” says Kelly. “Does one call centre affect everybody here, or have other call centres decided to lie low for a while? It’s difficult to say how widespread it is.”

The CRA scam took the top spot in last year’s BBB National Top 10 Scams list, and Kelly says they will be tracking the number of complaints about it over the next couple of months.

The BBB reminds people that the CRA does not send out robocalls, does not demand wire transfers or prepaid credit cards, and will never ask for personal information over the phone or online.

Although many people were suspicious enough not to fall for the scam, the calls were persistent and often threatening. Kelly urges anyone who gets such a call, or who has been scammed, to record their experience at the BBB’s Scam Tracker site ( “You don’t have to have lost money; just record your experience.”

It is estimated that only five per cent of those who have been scammed report the matter, either to the BBB, the Canadian Anti-Fraud Centre, or the police, often because the victim is too embarrassed to say anything. “It’s one of our biggest problems,” says Kelly.

“There’s nothing to be ashamed of. The best and brightest of us get scammed. But the more aware people are of the scams around them, the less likely they are to fall for them.”


Just Posted

‘Not well thought out:’ Arizona family slams B.C. speculation tax

American family spends half the year in vacation home on Vancouver Island

Edibles sidelined in proposed amendments to Cannabis Act

Health Canada says edible regulation is still more than a year away

Young performers showcase new works in Oak Bay venue

The TD Festival of New Works is March 27 and 28 at 7:30 p.m. in the CCPA Performance Hall

Stolen East Sooke puppies returned

Plight of other Sooke Region animals good and bad

North Saanich park doesn’t make the high priority cut

District finalizes its Strategic Plan, a list of municipal priorities

New leader aims to grow Oak Bay Volunteer Services

About 200 volunteers offer about 500 residents with support services

Canucks find scoring touch in 5-2 win over Blackhawks

Four Vancouver skaters have two points apiece in victory over Chicago

Family of B.C. wildfire victim wants better emergency preparedness for vulnerable people

Williams Lake’s David Jeff “fell through the cracks”

Senate backs bill to legalize recreational marijuana

Justin Trudeau reminded senators that his government was elected on a promise to legalize pot

Mainroad crews cleaning up after winter

Motorists warned to be on the lookout for roadside workers

Lower water pressure, discolouration expected Friday in Gorge-Tillicum area

McKenzie interchange work could affect water for up to a week

The most “Victoria” way to watch baseball?

HarbourCats fans can now watch games from double-decker buses

Where Canadians buy real estate abroad: report

Hot Spots: Top 30 home-buying destinations for Canadians in the Americas

Ban on grizzly bear hunt, new rules take effect April 1

Taxidermists, tanners will have to report on any grizzly bears or parts brought to them

Most Read